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Schriever consolidates LAN, multimedia support
SCHRIEVER AIR FORCE BASE, Colo. -- Staff Sgt. Liuber Gonzalez, 50th Space Communications Squadron here, gives an Airman tips for how to safely and properly cut foam board for a poster in the Base Multimedia Center's self-help area. Sergeant Gonzalez is one of several 50th SCS Airmen who manage consolidated Local Area Network helpdesks that are collocated with the self-help area. (U.S. Air Force photo/Staff Sgt. Don Branum)
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50th SCS consolidates LAN, multimedia support

Posted 2/20/2007   Updated 2/20/2007 Email story   Print story

    


by Staff Sgt. Don Branum
50th Space Wing Public Affairs


2/20/2007 - SCHRIEVER AIR FORCE BASE, Colo. -- The 50th Space Communications Squadron has consolidated most of its customer service functions, including an extensive multimedia self-help area, in one place at Building 300 here. 

"We had the opportunity as part of contract reductions to create a consolidated helpdesk," explained Lt. Col. Donovan Routsis, 50th SCS commander. "Ricky Anderson (Base Multimedia Center director) headed it up and pulled it together." 

The change saves manpower by collocating four helpdesks that offered similar services but had previously been scattered around Building 301. That has met with the approval of customers accustomed to looking in different places for their network support needs. 

"Now you know where everything is, as opposed to going all over the place before," said Staff Sgt. Chris Stone, 50th Operations Support Squadron. 

The self-help area offers many of the services, such as studio photography and printing services, that the Base Multimedia Center previously offered. 

A camera and printer in the self-help area makes studio photography easy for anyone who needs a photo or group shot but cannot get it through the base photographer. The photo studio is open Mondays, Wednesdays and Fridays. 

A self-help computer includes design software that allows people to create their own graphic presentations. A plotter in the area can print out graphic designs of most sizes, which is a useful complement for people who request graphics support from the Base Multimedia Center. Foam backing and other tools to create posters are available as well. 

The self-help area received 38 requests in January alone for camera use, retirement certificates, lamination and foam mounting, said Staff Sgt. Liuber Gonzalez, 50th SCS. People also used the self-help area to create more than 30 posters for the 50th Space Wing's 2006 Annual Awards Dining-Out. 

Anyone may use the self-help area for official purposes. 

"Check in with the Secure Internet Protocol Router Network technicians," Mr. Anderson said. "They'll provide hands-on instructions for cutting foam board, mapping to the plotter and anything else you need in the self-help area." 

Individuals may check out cameras from the BMC's office in the DeKok Building. However, Colonel Routsis said he encourages units to purchase their own cameras.
"It's a good way for squadrons to capture important events," he said. "You never know when a great thing's going to happen." 

Units may also check out video cameras that record to VHS to document official events. For more sophisticated recording, units will have to purchase their own cameras, Mr. Anderson said. 

Cameras and color printers will give units more flexibility to support their graphics and photography requirements in-house. 

"Squadrons are better off internalizing their processes," Mr. Anderson said. "We don't expect people to stock up on foam or buy plotters -- that's where we'll centralize." 

Airmen and contractors have made the self-help area a success. 

"Our Airmen have really taken on the challenge," Colonel Routsis said. "They've stepped up to be a part of this and make it work." 

Geri Lindsay, a Mission Communications Operations and Maintenance contractor, is also a critical part of the self-help area's team, Mr. Anderson said. 

"Without Geri, we wouldn't be able to function down here," he said. "Contractor involvement in the self-help area is above-and-beyond." 

"Geri and Sergeant Gonzalez have done a bang-up job," Colonel Routsis said. "The customers are happy, and it makes sense to us."



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